California Attorney General Edmund G. Brown Jr. today announced that he has reached a settlement with Citibank after a three-year investigation into the company’s use of an illegal “account sweeping” program. Nationally, the company took more than $14 million from its customers, including $1.6 million from California residents, through the use of a computer program that wrongfully swept positive account balances from credit-card customer accounts into Citibank’s general fund.

Link

they took my red swingline too.

Unbelievable!

All of the affected accounts were in a recovery status, which includes accounts of customers who have died, sought bankruptcy protection, or been the target of litigation or other collection efforts by Citibank.

I'm surprised none of FW's conservative trolls have chimed in yet to say that it was their own fault for not being more responsible.

That's why we want to always end the billing period with 99 cents balance on Citi cards.

MosDeft said:I read the thread title and was actually thinking "Yea, I had a credit balance removed!"

I had a 42 cent overpayment that stayed on the account for a bit and after 3 months, they removed it and coded it as "BALANCE REMOVED DUE TO 3 MOS INACTIVITY"
Similar here. They removed my 25 cents which is a refund from Google.

NM

What do you guys think Citi's general rule is? Anything less than $1 magically vanishes, but everything else above generates an automated credit balance refund check after 3 months.

RudolfSchmidt said:
I'm surprised none of FW's conservative trolls have chimed in yet to say that it was their own fault for not being more responsible.

I don't think it would affect most of us (although there are a few posters that seem brain-dead if that counts)

The credit sweeps targeted more than 53,000 customers nationwide. All of the affected accounts were in a recovery status, which includes accounts of customers who have died, sought bankruptcy protection, or been the target of litigation or other collection efforts by Citibank.

They took my credit ($0.29?) from buying a google video which was only purchased to get 1k Thankyou points anyway. I figured it was more fair than me calling in to complain!